Contact Us
We're here to helpHave questions, need support, or want to report an issue? We're always happy to help. Choose the best way to reach us below.
On this page
1. Join Our Support Server
The fastest and most effective way to get help is by joining our Discord support server. Our team and community are ready to assist you with any questions or issues.
- Open a Support Ticket: Get personalized help from our staff
- Ask in Help Channels: Get quick answers from the community
- Report Bugs: Help us improve by reporting issues
- Feature Requests: Share your ideas for new features
Support Server: discord.gg/AruJRBwfAu
2. Email Us
For business inquiries, legal matters, partnership requests, or formal documentation, you can reach us via email. Please allow 1-3 business days for a response.
- General Inquiries: Questions about our services
- Business Partnerships: Collaboration opportunities
- Legal Matters: DMCA, copyright, and legal requests
- Billing Issues: Payment and refund inquiries
Email: [email protected]
3. Response Times
We strive to respond to all inquiries as quickly as possible. Here are our typical response times:
- Discord Support Tickets: Within 24 hours
- Premium Support: Within 12 hours
- Email Inquiries: 1-3 business days
- Bug Reports: Within 48 hours
4. Before You Contact Us
To help us assist you faster, please have the following information ready:
- Your Discord User ID
- Server ID (if applicable)
- Description of the issue or question
- Screenshots or error messages (if any)
- Steps to reproduce the issue (for bug reports)
Pro tip: For the fastest response, join our support server and open a support ticket. Our team is most active there.
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