Professional Discord Support_
Streamline your community support with interactive ticket panels, automated HTML transcripts, staff analytics, and workflow automation. Designed for high-volume servers.
Enterprise-Grade Support Tools
Managing member support via direct messages or messy public channels doesn't scale. Krypton's Ticket module provides a centralized, private support pipeline.
With claim systems, staff analytics, and automatic HTML transcripts, your moderation team can resolve issues faster and maintain a complete audit log of every interaction.
HTML Transcripts
Every closed ticket is automatically archived into a clean, searchable HTML webpage.
Staff Analytics
Track how many tickets each staff member claims and their average resolution time.
The Ticket Workflow
Krypton handles the entire lifecycle of a support request, from initial contact to permanent archival.
Panel Creation
Staff use /panel to build a customized support interface with interactive buttons.
User Request
A member clicks a button. Krypton instantly creates a private channel and pings support.
Claim & Resolve
A staff member claims the ticket, locking it to them while they assist the member.
Archival
Upon closure, an HTML transcript is generated and sent to the logs channel.
Krypton vs Standalone Bots
Why use Krypton for tickets instead of adding yet another bot to your server?
# Ticket System Capabilities
| Feature / Aspect | Basic Ticket Bots | Krypton Premium |
|---|---|---|
| Interactive Ticket Panels | ||
| HTML Transcripts | ||
| Staff Claim System | ||
| Unified Dashboard (No Bot Clutter) | ||
| Staff Performance Analytics |
Core Ticket Commands
/panelCreate a rich ticket panel with custom buttons, embeds, and categories./claim / unclaimAllow staff to claim ownership of specific tickets./closeClose a ticket and automatically generate an HTML transcript./tadd / tremoveAdd or remove specific users or roles from an active ticket./ticketprofileView staff analytics, response times, and handled ticket counts.Upgrade your workflow
The Tickets module requires Krypton Premium. A single subscription unlocks tickets, advanced logging, stats tracking, and more.